All Systems Operational

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This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational
Payment Management API Operational
Customer Portal ? Operational
Merchant Portal ? Operational
Merchant Reports ? Operational
Merchant Application ? Operational
Customer Mobile App ? Operational
Main website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mastercard Planned Maintenance Activity Jun 26, 2024 17:00 - Jun 27, 2024 01:00 UTC
Mastercard team will perform scheduled maintenance for Mastercard Payment Gateway Services in their Asia Pacific (AP) region between 17:00 UTC, 26 June 2024 - 01:00 UTC, 27 June 2024.

During the scheduled maintenance window, customers may experience an intermittent service disruption in the application.
Posted on Jun 24, 2024 - 19:10 UTC
Alrajhi Bank Planned Maintenance Activity Jun 28, 2024 03:45-04:45 UTC
Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 UTC, on 28 June 2024.

Customers may experience 3DS transaction failure during the maintenance window.
Posted on Jun 24, 2024 - 06:19 UTC
Past Incidents
Jun 26, 2024
Scheduled maintenance on Noon payments infrastructure
Completed - The scheduled maintenance has been completed.
Jun 26, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 UTC
Scheduled - Noon payments team will perform a scheduled maintenance for the Payment Gateway Services between 02:00 UTC to 04:30 UTC, 26 June 2024, .

During the scheduled maintenance window, customers may experience extra delay or intermittent service disruption while submitting requests.
Jun 24, 06:19 UTC
Jun 25, 2024

No incidents reported.

Jun 24, 2024
Service Restoration Notification
Resolved - Dear Clients,

We are pleased to inform you that the issues affecting our service, observed from 14:35 UTC to 14:44 UTC, have been successfully resolved. All components are now operating normally.

We appreciate your patience and understanding during this period.

Thank you for your cooperation.
Jun 24, 14:51 UTC
Jun 23, 2024
Arcot Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 UTC
Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 23 June 2024.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
May 28, 12:20 UTC
Jun 22, 2024

No incidents reported.

Jun 21, 2024
Alrajhi Bank Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 21, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:45 UTC
Scheduled - Alrajhi Bank has a planned maintenance activity for their production environment between 03:45 - 04:45 UTC, on 21 June 2024.

Customers may experience 3DS transaction failure during the maintenance window.
Jun 20, 08:59 UTC
Jun 20, 2024
Cardinal Commerce planned maintenance activity
Completed - The scheduled maintenance has been completed.
Jun 20, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 12:00 UTC
Scheduled - The Cardinal Commerce team will be performing Centinel and Max Standard Network and database server maintenance from 12:00 UTC, 17 June 2024 to 23:59 UTC, 20 June 2024.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/5gn2tvk5vjnv
Jun 13, 11:06 UTC
Jun 19, 2024
Intermittent transaction failure detected from Dubai Islamic Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent declines from Dubai Islamic Bank card issuer while submitting the transactions between 09:55 - 12:51 UTC, 19 June 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 19, 13:21 UTC
Monitoring - We are no longer seeing the intermittent transaction failure from Dubai Islamic Bank card issuer.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Jun 19, 13:04 UTC
Investigating - We are still observing an intermittent decline from Dubai Islamic Bank card issuer while submitting the transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 19, 12:32 UTC
Jun 18, 2024

No incidents reported.

Jun 17, 2024
Jun 16, 2024

No incidents reported.

Jun 15, 2024
Intermittent MADA transaction failure detected from Alrajhi Bank issuer
Resolved - The reported issue has been resolved in which customers may have experienced an intermittent MADA transaction failure from Alrajhi Bank card issuer for Apple pay mode transactions between 15:25 - 15:46 UTC, 15 June 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 15, 16:44 UTC
Monitoring - We are no longer seeing the intermittent MADA transaction failure from Alrajhi Bank card issuer for Apple pay mode transactions.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Jun 15, 16:13 UTC
Investigating - We are observing again an intermittent decline from Alrajhi Bank card issuer while submitting MADA transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 15, 15:50 UTC
Jun 14, 2024
MADA Planned Maintenance Activity
Completed - The scheduled maintenance has been completed.
Jun 14, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:30 UTC
Scheduled - MADA will perform a scheduled maintenance activity between 03:30 UTC to 04:30 UTC, 14 June 2024.

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Alrajhi Bank card issuer.
Jun 10, 10:35 UTC
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

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