Tabby Status

Cardinal Commerce planned maintenance activity

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2024 - 12:00 UTC

Scheduled - The Cardinal Commerce team will be performing Centinel and Max Standard Network and database server maintenance from 12:00 UTC, 17 June 2024 to 23:59 UTC, 20 June 2024.

Customers may experience a few periods of network latency during the maintenance window.

Please refer to the below URL for more details:
https://cardinalcommercecorporation.statuspage.io/incidents/5gn2tvk5vjnv
Jun 17, 2024 12:00 - Jun 20, 2024 23:59 UTC

About This Site

This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational

Payment Management API Operational

Customer Portal Operational

Merchant Portal Operational

Merchant Reports Operational

Merchant Application Operational

Customer Mobile App Operational

Main website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Arcot Planned Maintenance Activity Jun 23, 2024 01:00-09:00 UTC

Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 23 June 2024.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
Posted on May 28, 2024 - 12:20 UTC

Past Incidents

Jun 17, 2024

Unresolved incident: Cardinal Commerce planned maintenance activity.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

Intermittent MADA transaction failure detected from Alrajhi Bank issuer

Resolved - The reported issue has been resolved in which customers may have experienced an intermittent MADA transaction failure from Alrajhi Bank card issuer for Apple pay mode transactions between 15:25 - 15:46 UTC, 15 June 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 15, 16:44 UTC

Monitoring - We are no longer seeing the intermittent MADA transaction failure from Alrajhi Bank card issuer for Apple pay mode transactions.

We are continuing to monitor and will post further updates till the restoration of the issue.

Thank you for your patience and continued support.
Jun 15, 16:13 UTC

Investigating - We are observing again an intermittent decline from Alrajhi Bank card issuer while submitting MADA transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 15, 15:50 UTC

Jun 14, 2024

MADA Planned Maintenance Activity

Completed - The scheduled maintenance has been completed.
Jun 14, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:30 UTC

Scheduled - MADA will perform a scheduled maintenance activity between 03:30 UTC to 04:30 UTC, 14 June 2024.

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Alrajhi Bank card issuer.
Jun 10, 10:35 UTC

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

Intermittent MADA transaction failure detected from Alrajhi Bank issuer

Resolved - The reported issue has been resolved in which customers may have experienced an intermittent Mada transaction failure from Alrajhi bank card issuer for Apple pay mode transactions from 22:20 UTC, 08 June 2024 to 16:55 UTC, 09 June 2024.

The service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 9, 17:21 UTC

Identified - We are identifying intermittent MADA transaction failure from Alrajhi Bank card issuer for Applepay mode transactions.

We will post further updates till the resolution of the issue.

Thank you for your patience and continued support.
Jun 9, 05:38 UTC

Arcot Planned Maintenance Activity

Completed - The scheduled maintenance has been completed.
Jun 9, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 UTC

Scheduled - Arcot will be performing planned maintenance activity between 01:00 - 09:00 UTC, 09 June 2024.

During this time, teams will be performing routine maintenance tasks for system performance and their platform's security.

Arcot team expected that the customer/merchant may experience an intermittent service disruption during this period and their teams shall be closely monitoring service performance.

Please refer to the below URL for more information:
https://status.broadcom.com/notices/grslfjyv3gx3zviw-arcot-planned-monthly-maintenance-june-2024
May 28, 10:54 UTC

Jun 8, 2024

Intermittent 3DS transaction failure detected by Arcot

Resolved - The reported issue has been resolved in which customers may have experienced intermittent drop in 3DS authentication failure in transactions between 15:45 - 16:47 UTC, 08 June 2024.

Arcot team confirmed that service has been restored and working as expected.

Thank you for your patience and continued support.
Jun 8, 17:02 UTC

Identified - Arcot team has observed intermittent drop in 3DS authentication failure in transactions.

Arcot team is currently investigating the issue.

Please refer below URL for more information on incident.
https://status.broadcom.com/services/arcot/notices/490osasqorevajyf-elevated-failure-rate-for-emv3ds-challenged-transactions

Thank you for your patience and continued support.
Jun 8, 16:14 UTC

MADA Planned Maintenance Activity

Completed - The scheduled maintenance has been completed.
Jun 8, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 UTC

Scheduled - MADA will perform a scheduled maintenance activity between 01:00 UTC to 03:00 UTC, 08 June 2024.

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Saudi Awwal Bank card issuer.
Jun 7, 04:53 UTC

MADA Planned Maintenance Activity

Completed - The scheduled maintenance has been completed.
Jun 8, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 UTC

Scheduled - MADA will perform a scheduled maintenance activity from 23:00 UTC, 07 June 2024 to 03:00 UTC, 08 June 2024.

During the scheduled maintenance window, customers may experience an intermittent failure in the e-commerce transactions from Saudi National Bank (SNB) card issuer.
Jun 7, 04:40 UTC

Jun 7, 2024

MADA Planned Maintenance Activity

Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:00 UTC

Scheduled - MADA will perform a scheduled maintenance for below entities as per mentioned time intervals:

Entity Name Start Time End Time
Gulf International Bank 23:00 UTC, 06 June 2024 3:00 UTC, 07 June 2024
Saudi National Bank 23:00 UTC, 06 June 2024 3:00 UTC, 07 June 2024
Alinma Bank 00:00 UTC, 07 June 2024 4:00 UTC, 07 June 2024
Riyad Bank 00:00 UTC, 07 June 2024 2:00 UTC, 07 June 2024
Saudi Awwal Bank 01:00 UTC, 07 June 2024 3:00 UTC, 07 June 2024
National Bank of Kuwait 01:30 UTC, 07 June 2024 3:00 UTC, 07 June 2024

During the scheduled maintenance window, customers may experience an intermittent failure in the ecommerce transactions.
Jun 3, 14:45 UTC

Jun 6, 2024

Scheduled Technical Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 UTC

Scheduled - Dear Clients,

We'd like to inform you of scheduled technical maintenance from 00:00 to 02:00.

There may be 1-2 minutes of total unavailability of the Checkout API (500 errors)

We apologize for any inconvenience and appreciate your understanding.
Jun 5, 11:55 UTC

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.